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Adding credit

Your EcoLink balance is prepaid — you add credit, then it's spent against API calls, GPU instances, fine-tuning, and storage. This page covers the self-serve top-up flow.

Adding credit from the console​

  1. Open the Billing page in the console.
  2. Click Add credit on the Credit Balance card.
  3. Pick a preset amount ($5 / $25 / $100) or enter a custom value between $1 and $1,000.
  4. Click Continue — you'll be redirected to a Stripe-hosted payment page.
  5. Pay with a credit or debit card. Apple Pay and Google Pay also work where supported by your device.
  6. You're sent back to the Billing page. Within a couple of seconds your balance increments by the top-up amount.

A green banner confirms the payment landed. If the webhook is briefly delayed (rare), refresh the page — the credit always lands once Stripe confirms the charge.

Receipts and invoices​

Stripe sends a receipt to the email on your account. To get past receipts:

  1. Billing page → Manage subscription (if you have one) opens the Stripe Customer Portal where every past receipt is downloadable.
  2. Or check your email inbox for the original Stripe receipts.

For company-issued invoices with a billing address and tax ID, contact support — we can issue a proper invoice instead of a card receipt.

Saved cards​

When you complete your first top-up, EcoLink saves the card on file for two reasons:

  • Faster future top-ups — the next time you click Add credit, your card is already entered.
  • Auto-recharge — the worker that automatically tops you up when your balance runs low (see Auto-recharge) needs a saved card to charge.

See Payment methods for how to view, change, or remove saved cards.

Top-up limits and currency​

Value
Minimum top-up$1.00
Maximum top-up (per transaction)$1,000.00
CurrencyUSD
Card regionAny — Stripe accepts cards globally. Your bank handles the foreign-exchange conversion.

The $1,000 single-transaction cap is a safety limit for self-serve top-ups. For larger amounts, look at commit plans (pay 3, 6, or 12 months upfront with bonus credit) or contact sales about an enterprise contract.

What happens to the credit​

Once the credit lands, it's fungible — it pays for any EcoLink resource: inference API calls, GPU instances, GPU clusters, model-instance hosting, fine-tuning jobs, and storage. There's no need to allocate it in advance.

You can see how the credit was added in the Transactions tab: the row will show topup with a positive amount and a description like "Stripe top-up $25.00".

Cancellation and refunds​

  • Cancelling a top-up before payment — click your browser's back button on the Stripe page, or close the tab. No charge is made. The Billing page will briefly show "Top-up cancelled. No charge was made."
  • Refunding a completed top-up — contact support with the transaction ID. Refunds appear in your wallet as a negative refund ledger row, and Stripe pushes the money back to your card within 5–10 business days.

Common issues​

My card was declined​

Stripe handles the card form, so the decline reason comes from your bank. Most-common causes:

  • 3DS / SCA challenge wasn't completed — your bank requires step-up authentication for online purchases. Complete the SMS / app prompt and try again.
  • Card flagged for online purchases — call your bank and confirm the charge attempt is legitimate, then retry.
  • Expired card — update the card via Payment methods.

My balance didn't update after a successful payment​

The wallet credit lands within a couple of seconds of Stripe confirming the charge. If the Billing page hasn't refreshed:

  1. Refresh the page (the post-payment redirect already triggers a refetch on a delay, but a manual refresh forces it).
  2. Wait 30 seconds and check the Transactions tab — the topup row should appear.
  3. If 5 minutes have passed and there's still no row, contact support with the Stripe session ID (in the URL after redirect, starts with cs_).

I want a different currency​

EcoLink prices in USD only. Your card's currency doesn't matter — Stripe charges USD; your bank converts at the rate it uses for foreign purchases. Match against your monthly statement to see the converted amount.

Getting help​

Reach out in the #ecolink-support Slack channel (or your sales contact for enterprise accounts) with:

  • Account email
  • Stripe session / charge ID, if applicable
  • Description of the issue